Terms

  To commence production we require a 100% non-refundable deposit. Your order will be confirmed when we have received your confirmation of payment.

Payment through the website can be made by credit card (Visa, Mastercard or American Express).

COLLECTION POLICY

All orders require order confirmation email to be shown upon collection. Orders cannot be collected unless this information is provided.
CANCELLATIONS & DEPOSITS
We take great pride in all Black Star Pastry creations. Should you be unhappy with the product received, please contact us at info@blackstarpastry.com.au.
We require a minimum of 48 hours notice for any order amendments & cancellations. Speciality cakes, wedding cakes and catering orders require at least two week’s notice.
We shall deal with all issues on a case by case basis and reserve the right to resolve accordingly. We are unable to cancel cake orders that are already prepared and packed ready for pick-up. Other order cancellations may incur a $50 administration fee.
DELIVERY
We entrust the responsibility to Go People, an innovative Australian start-up revolutionising delivery services for over 10,000 businesses like ours. Experts in delivering specialty products that require delicate handling, Go People's team are trained to treat products like ours with the utmost care, ensuring that each slice arrives at its destination in perfect condition - just as you'd expect.

Our delivery window is from 11am to 4pm, Monday to Sunday however, we cannot guarantee a specific time within this delivery window. For Strawberry Watermelon Cake, orders must be placed by 12pm for next day delivery. All other cake orders must be placed with a minimum of 48 hours’ notice.
When confirming your order, you are agreeing that our delivery partner has authority to leave, and that you are responsible for the delivery once they have left it according to your delivery details. Please ensure all details are entered correctly when confirming your order with apartment/unit numbers included (if required). If you have missed a detail when entering your delivery address, please reach out to us by replying to your confirmation email (24-48 hours notice required). You will receive a tracking link via text to the mobile number provided, for any additional details on the day for the driver.
REFUND POLICY
In order for a full refund to be granted we request that the product in question either be photographed (in the case of deliveries) or returned to Black Star Pastry for inspection. Any other complaint not covered by relevant consumer laws, will be subject to our customer service policy with remedies at the discretion of management.
age suffered by the Entrant as a result of the can

GST

GST is applicable on all quoted prices and will be clearly itemised on any quote and/or invoice.
RISK AND TITLE
Risk and title in the products passes to you upon collection.
SHIPPING POLICY - RETURNS & REFUNDS
Deliveries can be organised at the cost and risk of the customer. Couriers that offer this service are: Zoom2U.com.au
When arranging your booking please request that couriers handle cakes with care and ensure the safe handling at each stage of transportation. Please check your delivery upon receipt to ensure your satisfaction at the time of delivery handover.
LIMITATION OF LIABILITY
Please Note - all product images on our web site are for illustration purposes only. Colours and shades of delivered products may vary from image/description.
Provided that it’s fair and reasonable to do so, any liability of Black Star Pastry resulting from a breach of warranty (express or implied) in relation to products ordered from our website will be limited as follows:
If the breach relates to the products, to the replacement of the products or the supply of equivalent products. If the breach relates to deliveries, to the re-supply of the delivery or the cost of having the deliveries supplied again.
These limitations don’t apply to any condition or warranty implied by legislation that does not permit our liability to be limited.

$150 GIFT CARD GIVEAWAY TERMS
One winner will be drawn randomly and contacted via the email provided in the sign-up form. The winner must reply within 14 days of receiving the email to redeem their prize. The prize is only valid for entrants that sign up via our website form or in-store via provided signage. The winner(s) are entitled to 1 x $150 Gift Card which can be redeemed in-store at Black Star Pastry
L’Occitane x Black Star Pastry - Instagram Competition Terms & Conditions

Section 1: Promotion

By entering into this competition, you (“Entrant”) agree to be bound by these terms and conditions.
Promotion: Eligible Entrants who entered the competition will be selected by random to win 1x prize valued at over $600 containing 1 x L’Occitane Almond gift pack (1x Almond Shower Oil 250ml, 1x Almond Milk Concentrate 200ml, 1x Delicious Hands 75ml, 1x Almond Supple Skin Oil 100ml and 1x Almond Delicious Shower 200ml) and 1x Black Star Pastry gift pack (1x four portion L’Amande Cake, 1x Black Star Pastry Black Bomber Jacket, 1x Black Star Pastry Grey Hoodie, 1x Black Star Pastry Canvas Tote and 1x Black Star Pastry Yellow Frank Green Keep Cup). These Terms and Conditions of Entry will be published online and will be accessible in English.
Promotor: The Promoter is Black Star Pastry, ABN 90 151 541 865. Address of the Promoter is C1/85-113 Dunning Ave, Rosebery NSW 2018.
Promotion Period: The competition opens for entry on 9am, 14th
August 2024 and closes on 11:59pm, August 18th 2024 (“Promotion Period”). Competition accessible at: https://www.instagram.com/blac... and https://www.instagram.com/locc... .

Section 2: Eligibility

Entry is open to all residents of Australia only, excluding employees and officers of the Promoter and any agency associated with the promotion of the competition and their immediate families.

Further, any missing or incorrect information or contact details provided on the entry form, or any subsequent cancellation of an entry before the conclusion of the promotion, will render that entry invalid.

Section 3: Entry to the Promotion

To enter, the eligible Entrants must have followed the Instagram accounts @blackstarpastry and @loccitaneanz and tagged a friend. Each additional friend tagged is an additional entry.
Entry into the competition is free.

Section 4: Judging

Judging: 1 entry made by eligible Entrants will be selected as the winning entry by random draw conducted by a representative of the Promoter. The prize draw will take place at 12pm on 19th August 2024 (‘Draw Date’) at C1/85-113 Dunning Ave, Rosebery NSW 2018. This is a game of chance. 1 winner will be selected among the entries. The Promoter’s decision will be final and no correspondence will be entered into.
Prize winners: There will be a total of 1 winner.